A: A Homeowners Association is an incorporated non-profit corporation that comprises of you and all of your neighbors. Other names for a homeowners association are unit-owners association, community association, neighborhood association, or condominium association; however they all have essentially the same function. Landscape Maintenance Associations are in the same family as homeowners associations, but they have more limited powers. Your association’s sole purpose is to Protect, maintain and enhance the common areas in the community. The development company that built your neighborhood created your homeowner’s association when the community was created. Membership in the association is mandatory and automatic; homeowners cannot opt-out of membership.

A: Since the association needs to maintain the common areas of your community, the association must collect revenue to pay for these services. Assessments are your unit’s share of the common expenses. Every year, the board of directors for your community adopts a budget for the next year. The board breaks down the cost of service for all aspects of the community, showing where every dollar of your assessments is allocated. Associations have zero-based budgets, meaning every dollar billed to the homeowners is allocated for services for the community. There is no profit for the association or the board members. For a copy of the current budget for your community, please email Pinnacle Community Association Management.

A: Please see the payment options tab for more information on how to pay your assessments or click here. Regardless of whether you receive a statement for your assessments, your payment is due on the first of the month. Payments can be sent to:

Your association name
PO Box 94347
Las Vegas, NV 89193

Please reference your unit address or account number on your payment.

A: When you bought your home in your community, you promised to pay the assessments charged to you by accepting the deed to the property. For more information on this, please read your community’s CC&Rs. When homeowners don’t pay their assessments, the community suffers as it has less cash on hand to pay for community expenses. Each community has a different collection policy which specifically defines what happens when homeowners don’t pay their assessments. Contact management for a copy of your association’s current collection policy for more information.

A: Board of directors for associations understand the laws that govern homeowners associations are very complex and difficult to understand. Your board has decided to contract with Pinnacle Community Association Management to ensure the community is professionally managed. Pinnacle is contracted with the association to collect assessments, pursue delinquent homeowners, inspect the property for violations of the association’s use restrictions and rules, maintain a homeowner database and all contact information, prepare information for the board of directors’ review and decision making, administrate legal and insurance claims, collect proposals for services for the board’s review, among many other things. Pinnacle does not make decisions for the community. The board of directors makes the decisions and management implements those decisions.

A: When your community was created, the developer recorded the Articles of Incorporation, Bylaws, and CC&Rs (Covenants, Conditions and Restrictions) that restrict the deed of all units in the community. These documents define whether you can store a boat on property, what color you can paint your house, how board meetings are run, among several other things. The Rules and Regulations, policies, and Architectural Guidelines are not recorded with the county recorder’s office, and clarify the recorded documents for your convenience. Any documents not recorded with the county recorder’s office are subject to change and you will receive updates about these documents as your board of directors adopts new ones.

It is your realtor’s responsibility to provide copies of any documents the association has available to you at the time you bought your house. If you need additional electronic copies of these documents, please email management by clicking here. When you bought your house, you signed a document stating you read and understood these documents. If you haven’t read them, or you need to brush up on these, please do so immediately!! Usually the “Use Restrictions” section of your CC&Rs will define what you can and cannot do with your property, but you should read every page of these documents at least once. For help with understanding these documents please email your community manager by clicking here. We are happy to help you!!

A: If you would like to report a violation of the rules in your community, you can report it here. If you see, or know of a violation in the community, please email management with your name, address, community name, a phone number, the violating address in the community and the violation you believe has happened. Management will investigate the issue and take the necessary action. Management cannot divulge specific information about the compliance issues of any unit in your community, due to confidentiality restrictions. Also, management will not divulge the identity of any homeowner filing a compliant against their neighbor.

A: If you received a compliance letter in the mail, either a concerned neighbor forwarded a report of the violation to management or we observed the violation on an inspection. Most homeowners don’t know all the rules for their community and violate them accidentally. If this is the case, please remedy the violation within 14 days of receiving the letter. Management strongly recommends you respond to the letter to let us know you have received the letter and are correcting the issue. You can use the enclosed “Action Taken Form” and write a response to the letter and fax, regular mail, or email your response to management. We will note your response for the next inspection and for the board of directors review. If you receive another letter for the same violation, your unit is still not in compliance. Take some time to make sure your unit is in compliance and feel free to contact our office for clarification.

A: Each community has unique rules for the changing the appearance of the exterior of units, but in most cases homeowners will have to get architectural approval. Click here to find the architectural form for your community.

A: Please make sure your mailing address is updated with our office. Click here to get a change of address form for your community. All notices, assessments bills, and community bulletins will be mailed to that address. Also, we would appreciate having your phone number and email address on file. If you are renting your unit to a tenant, please forward a copy of the lease for your unit to our office. If you have contracted with a management company to manage the rental of your unit, please forward their contact information to our office as well. Please make sure you have supplied your unit manager and your tenant with a copy of the use restrictions of the CC&Rs and the Rules and Regulations so they can know what rules they need to follow.

A: If you have access control in your community (gate remotes, common area keys, or a gate directory) you will need to register with management to use these community elements. If you need keys or remotes, please call management for specific instructions for your community. Payment for keys and remotes can be made by check or money order ONLY and these items can only be picked up by the unit owner or the unit management company you have hired to rent your unit. Your association DOES NOT maintain copies of mailbox keys for your unit. You must replace the lock on the mailbox if you do not have a key. If you would like to have your name and phone number (or your tenant’s name and phone number) entered into the gate directory, please Click here to find your community and download the gate entry form for your community. Please fill it out and return to Pinnacle management.

A: Depending on when your home was built, your board of directors can be comprised of homeowners and developer representatives. The board will usually be made up of three or five people. Once the developer has sold most of the units in the community, the board is turned over to the homeowners. The board is elected by the members of the association (you and all your neighbors) at least annually. The board members are volunteer homeowners in your community that receive no compensation for their work as board members. If you would like to volunteer for the community, please contact management by emailing Pinnacle Community Association Management.